At Guangzhou Languang Technology Co., Ltd., we are committed to providing high-quality bags and luggage products and ensuring customer satisfaction. This Refund and Returns Policy explains the conditions and procedures for returns, refunds, and related requests.

1. Return Eligibility

Returns may be accepted if products have quality issues, manufacturing defects, or are damaged during transportation. Customers should contact us within a reasonable period after receiving the goods and provide relevant details and photos for verification.

Customized products, personalized items, or products manufactured according to customer’s specific requirements may not be eligible for return unless there is a confirmed quality issue.

2. Return Process

  • Contact our sales team with your order details and the reason for return.
  • Provide photos or videos showing any product defects or damage.
  • Wait for our confirmation before returning any products.
  • Follow the return instructions provided by our team.

3. Refund Policy

Once a return request is approved and the situation is verified, we will discuss the appropriate solution, which may include replacement, repair, credit, or refund depending on the specific circumstances.

Refunds, if applicable, will be processed through the original payment method or another agreed method. Processing times may vary depending on the payment provider.

4. Shipping Costs

For products with confirmed quality issues, we will discuss responsibility for related shipping costs. Return shipping costs caused by customer reasons, such as incorrect information or change of preference, may be the customer’s responsibility.

5. Order Cancellation

Order cancellation requests must be submitted before production or shipment begins. Once production has started or goods have been shipped, cancellation may not be accepted or may be subject to additional costs.

6. Contact Us

If you have any questions regarding our Refund and Returns Policy, please contact us:

  • Company Name: Guangzhou Languang Technology Co., Ltd.
  • Email: findluxurys@gmail.com
  • Phone/WhatsApp: +86 15817156030