Refund Policy
1. Return Eligibility
We accept returns within 30 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging with all tags attached. Returns are accepted for items with manufacturing defects, damage during shipping, or if you received an incorrect item.
2. Non-Returnable Items
Certain items cannot be returned for a refund unless they are defective. These include redeemed gifts or promotional items, which are non-returnable and cannot be exchanged for cash.
3. Return Process
To initiate a return, please contact our customer service team at [Your Customer Service Email] with your order number and details of the issue. We will provide you with further return instructions. If the return is caused by product quality or our mistake, you will receive a 100% refund.
4. Return Shipping Costs
Customers are responsible for the return shipping charges unless the return is due to an error on our part (e.g., wrong item shipped) or a product defect. In such cases, we will cover the shipping costs.
5. Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within a certain number of business days (e.g., 7-10). The refund amount will be the product price; original shipping fees are non-refundable.
6. Exchanges
If you need to exchange an item for a different size or color, please contact us. Exchanges are subject to product availability.
Contact Us
For any questions regarding our refund policy, please contact us at [Your Customer Service Email]. Your satisfaction is our top priority.
We accept returns within 30 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging with all tags attached. Returns are accepted for items with manufacturing defects, damage during shipping, or if you received an incorrect item.
2. Non-Returnable Items
Certain items cannot be returned for a refund unless they are defective. These include redeemed gifts or promotional items, which are non-returnable and cannot be exchanged for cash.
3. Return Process
To initiate a return, please contact our customer service team at [Your Customer Service Email] with your order number and details of the issue. We will provide you with further return instructions. If the return is caused by product quality or our mistake, you will receive a 100% refund.
4. Return Shipping Costs
Customers are responsible for the return shipping charges unless the return is due to an error on our part (e.g., wrong item shipped) or a product defect. In such cases, we will cover the shipping costs.
5. Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within a certain number of business days (e.g., 7-10). The refund amount will be the product price; original shipping fees are non-refundable.
6. Exchanges
If you need to exchange an item for a different size or color, please contact us. Exchanges are subject to product availability.
Contact Us
For any questions regarding our refund policy, please contact us at [Your Customer Service Email]. Your satisfaction is our top priority.
